At your first withdrawal

2up Casino verification that unlocks every payout

Every licensed casino must confirm who you are, so 2up Casino checks your documents once and finishes within 30 hours.

Start verification

Regulated under license MGA/B2C/451/2009, issued by the Malta Gaming Authority to 2up Casino Ltd.

No surprises

Learn the basics before you upload

You will know who runs the check and how quickly it clears.

Who checks

2up Casino Ltd.

Licensed by

Malta Gaming Authority, MGA/B2C/451/2009

How long

30 hours

Must be done

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Four quick stages

A check that clears in one go

Useful the moment your account is asked for documents, before anything is sent.

Clear from the first shot

At this point you photograph your passport or driving licence flat on a table, in daylight, with all four corners inside the frame and no glare across the photo page.

Address that matches

Next comes a bill or bank statement from the last few months, showing your full name and home address exactly as they appear on your account. Screenshots of an app often miss the header.

Middle digits covered

Proof of your payment method means a card or wallet photo with the middle digits covered, so your full number never leaves your hands, plus your name held up beside it.

Check your inbox

Once everything is in, the team reviews and answers within 30 hours. Keep your phone nearby, since a blurred edge or a hidden address means one more round.

Three papers

Fewer retries, quicker money

Our reviewers follow the same checklist every time, which is why clear copies move so fast.

Proof of identity

ConfirmsYour name, face and date of birth

Copy must showPhoto page, all corners, in colour

Proof of address

ConfirmsWhere you actually live

Copy must showName, address, recent date, full page

Payment method confirmation

ConfirmsThe card or wallet is yours

Copy must showYour name, last digits, middle hidden

When we ask

Know the moment the check arrives

These are the four moments that bring the identity check, so nothing catches you short.

A bigger transfer than usual

A deposit or withdrawal far above your usual pattern invites a closer look. Under our Malta Gaming Authority licence we confirm who is moving that money and where the funds began.

More room to play

Handling larger sums means showing you can carry them. We confirm identity and income so the new ceiling under your deposit limits reflects real circumstances, not a guess.

A fresh payment method

Each payment provider has its own name on it, and a mismatch with yours is what we look at. You may be asked for payment method confirmation so the money lands back where it started.

What happens before my money moves?

The first cash-out is where the licence obliges us to be certain, so identity and address land on the desk before anything leaves. Expect the request early.

Showing the source keeps the licence honest

Every casino holding a Malta Gaming Authority licence must know that the money on the table is clean, and our licence number MGA/B2C/451/2009 carries that duty. A request about where your funds started is routine work against money laundering, never a suggestion that you did something wrong.

When the moment arrives, one or more of these may be needed to close the file.

Payslips from the last few months
Bank statements showing the origin
A recent tax return
Sale contract for a property
A letter from your employer

Reasons papers bounce back

Why was my ID photo refused? A corner folded, glare across the photo, or a finger over the text leaves our reviewers without the full picture, so the paper goes back unread. Lay it flat on a plain surface Shoot from directly above, no flash

Is this bill too old? Address proof usually needs to be recent, and a bill from months ago no longer shows where you live today, so the check cannot lean on it. Pull a bill from this quarter Check the issue date before sending

Mismatch between account and paper. A name spelled differently, a maiden surname, or an address that moved since sign-up: our team can only accept papers that speak the same as the account. Match the spelling on your account exactly Tell support about a name change first

Five short replies

Wondering why the paperwork takes time?

Read this the minute a payout pauses and the message about documents lands in your inbox.

Why was my document refused and what do I send instead?+

When a document comes back refused, the note from [email protected] names the exact flaw. Most rejections are a glare, a cropped edge or a photo of a screen rather than the paper itself. Send a fresh image of the same document and the review restarts from that point.

How long does the check take once I have sent everything?+

After your last file lands in the queue, the usual wait is 30 hours. Files that arrive complete and readable are cleared inside that window; anything blurred adds a round trip. You hear back by email at every stage, so there is no need to chase it.

Do I have to send the same documents again later on?+

Once a document is approved, no copy is needed again for later payouts. A fresh check only starts when something changes, such as an expired ID or a new address. If a re-check does come, the request arrives by email with the reason spelled out.

What happens if my name has changed since I signed up?+

After a marriage or deed poll, send the paper that links your old name to the new one, with current ID. Our team matches both records so the account name and the paying bank agree. Until that link is on file, a payout can stall at the last step.

When do I have to be verified before my first withdrawal?+

At the latest, the licence requires a finished check before your first withdrawal leaves the account. Earlier is entirely possible, since the request can arrive at registration or at the first deposit. Completing it in advance keeps the payout queue short.