Five settings, one account

Play as a pastime, not as a pursuit: responsible gambling at 2up Casino

Only players aged 18 or over may play, and deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every account.

Set your limit

Regulated under license MGA/B2C/451/2009, issued by the Malta Gaming Authority to 2up Casino Ltd.

Support at a glance

What should I know before I deposit?

Useful when you want the key protections and contacts in one calm view before you start.

Minimum age18+

LicenseMGA/B2C/451/2009

National registerBetStop

Helpline1800 858 858

Limit questions[email protected]

Choosing your limits

Which limits can I set in my account?

After reading, you will know which control to open first and when each one helps.

Deposit limits

This caps how much you can pay in over a chosen period. Switch it on before your first deposit of the week, while the decision is still calm.

A fixed cost per session

A loss limit stops play once your net losses reach the figure you chose. Turn it on when you want each session to have a known cost, not an open end.

Set a gentle nudge

Reminders appear after a stretch of play you have set in advance. Choose them if hours slip past unnoticed, so a stop point arrives before tiredness does.

Stepping back for a while

A cooling-off period pauses your account for a set time and keeps you out of the games. Use it when you need distance for a while but want the account kept open.

When a pause is not enough

Self-exclusion closes your account and blocks play and marketing for the period you choose. Choose it when you want the door shut rather than paused.

Taking control

From good intention to a set limit

This block takes you from intention to a saved limit without leaving your account.

Signing in first

Sign in with your email address, then open the settings area of your account. Check that your registered email is current, because confirmations arrive there.

Open the limits tab

Inside the settings, choose the limits section. Read what each control covers before you touch a value, so the one you pick matches what you worry about.

Choosing what to cap

Decide whether the deposit limit, loss limit or session reminder fits your situation best. Pick a figure you would still accept on a bad evening, not a hopeful one.

Confirming the change

Save the limit and wait for the confirmation to appear on screen. Note down the figure somewhere visible, since a limit works best when you remember setting it.

Age proof and family support

Identity paperwork at sign-up. Nobody under 18 can hold a 2up Casino account, and proof of identity is checked before the first withdrawal. Ask the young person in your home to show you what accounts exist in their name.

Keep the passcode with the adult. Gambling sites can be shut out at device level, so a shared laptop or phone stops loading them. Set this on any device children use, and keep the passcode with the adult.

You gain a calm first step. Relatives get free advice from the National Gambling Helpline on 1800 858 858, every hour of every day. Speak about the behaviour you see, not about the person, and leave blame out of the room.

A short pause or a closed door

Can I just take a few days off? A time-out is a break you take inside your account, from a few hours to several days. You start it in the settings area before you play, and no deposits or bets go through while it runs. Sessions stay paused, with no need to undo anything later.

Ask us to close your account for good. Self-exclusion closes your access for a long period, and it cannot be lifted early. You request it from the settings area, confirm the choice and your account stays shut for the full term. Marketing from us also stops once it begins.

Registered, not just resting. BetStop is the national register, run by the Australian Government through ACMA. A registration lasts at least 3 months and can be set for life; early cancellation is only possible after at least 3 months, with a statutory declaration of having seen a counsellor or GP. You apply online at betstop.gov.au, and a support person can be nominated to help. betstop.gov.au

Where to turn

A calm voice on the other end

For the moment play feels heavier than it should, in this country or close to you.

National Gambling Helpline

The National Gambling Helpline answers around the clock, every day of the year. Players and relatives get free chat and email counselling, self-help tools and a directory of local services, all confidential. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings across the country for people who gamble and for those close to them. Meetings work through shared experience rather than judgement, and you can attend in person. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline offers free financial counselling for gambling debt. Its advisers talk through what you owe and the options open to you on weekdays between 9:30 and 16:30, and relatives can call too. ndh.org.au

When fun turns into pressure

Catching these early keeps a pastime from turning into pressure. A small daily limit or a short pause is the simplest first step, and setting it before you play works better than choosing after a loss.

Read through these slowly and be honest with yourself about how many fit.

Chasing a loss with a bigger deposit
Hiding your play from people close to you
Borrowing money to keep going
Losing track of time in a session
Feeling restless when you cannot play
Playing to fix a low mood
Spending bill money on bets

Six plain replies

Plain answers on limits and pausing

What each control really does, so you can pick one without second-guessing the choice.

Why do you want my date of birth and documents?+

Casino accounts here are only for people aged 18 and over, so age is confirmed at registration. Proof of identity also has to be on file before the first withdrawal is paid out.

Can I end a self-exclusion before the period is over?+

No. A self-exclusion runs for the whole period you picked and is not lifted early, so choose the length with that in mind. In this market BetStop holds you to at least 3 months as well.

What changes in my account during a short pause, and when can I play again?+

A cooling-off keeps the account open but shuts out play and deposits until the day you chose. Once that date passes, play is possible again without you asking anyone.

My partner plays too much. Can I call the helpline for advice?+

Yes. The National Gambling Helpline on 1800 858 858 advises relatives and friends as well as players, around the clock, and can point you to local services. A nominated support person can also help with a BetStop registration.

Does excluding myself at 2up Casino block other sites too?+

No. Closing your account here only covers this brand, so other operators can still take your business. BetStop, the national register run by the Australian Government, is the one that reaches every licensed provider in this market.

Can I change a limit after I have set it?+

Yes. Deposit and loss limits live in the same place in your account where you first set them, so a change is a few clicks away. Set the new ceiling before your next session, not after a costly one.