Minutes, Not Days

2up Casino Contact: Chat, E-mail, Phone

Open live chat, write to [email protected] or call +61 2 6872 4722 — support answers around the clock, every day of the year.

Talk to Support Licensed by Malta Gaming Authority

Paid today

814,748 A$

3,663 Playing now

Regulated under license MGA/B2C/451/2009, issued by the Malta Gaming Authority to 2up Casino Ltd.

A$139M paid monthly across 787,000+ players, with withdrawals processed in an average of 14 minutes.

Your data is protected by bank-grade 256-bit TLS encryption, independently audited by QUINEL and SIQ.

Disputes happen. Here's how 2up Casino resolves them.

Need an Answer Before Your Coffee?

Pick the channel that fits your question so you never wait on the wrong line.

Who Answers Chat?

Pick live chat for quick questions about bonuses, games or your account; a person replies in about two minutes, whatever the hour. Never share your password in chat.

Open Chat

2up Casino E-mail Support

Choose e-mail for statements, documents and anything you want in writing; send details to [email protected] and expect a reply in around six hours.

Write to Support

Call the Helpline

Ring +61 2 6872 4722 (AEST) when you want to talk it through; typical hold is about five minutes and the line stays open day and night.

Call Support

Help Close to Home

2up Casino Support in Australia

Everything an Australian player needs for support sits in this table in one glance.

Reaching Us

Phone+61 2 6872 4722

Time ZoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/451/2009

Extra Help

Support OrganisationsGambling Help Online, Lifeline Australia, BetStop

Disputes happen. Here's how 2up Casino resolves them.

Push Your Complaint Up the Chain

By the end you will know exactly who reviews your complaint and who comes next.

What Goes in the E-mail?

Write to [email protected] with your account e-mail, the date of the issue and any chat or transaction reference. Keep the subject line short so it lands in the right queue.

The Answers They Need

Read the reply that arrives, and answer the one or two questions inside it. Support usually needs a screenshot or a transaction code before a decision can be written.

Who Rechecks the File?

Ask the support agent to pass the case to a manager if the outcome still looks wrong. A senior reviewer then reads the whole thread again and replies with a final position.

Final Answer First, Regulator Second

Take the case to the Malta Gaming Authority once the internal answer is final and you disagree with it. The regulator's own dispute route then applies, with your complaint reference attached.

Fixing It Today

Getting Past the Wrong Desk

Match your message to the right inbox and skip the hand-off between departments.

Account

General support[email protected]

Document verification[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

2up Casino Timing

When Will Someone Answer?

Ends the worry that you are messaging into silence at three in the morning.

Live Chat

Chat hoursAvailable around the clock

Chat first reply2 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+61 2 6872 4722

Phone wait5 minutes

2up Casino Points You Elsewhere

Reach outside the casino when gambling stops being fun. Independent services in Australia give free, confidential help that has nothing to do with your account here, and they talk to anyone worried about their own play or someone else's.

Gambling Help Online. Runs free online counselling and self-help tools for anyone in Australia worried about their gambling.

Lifeline Australia. Staffs a crisis line day and night for people in distress, gambling-related or otherwise.

BetStop National Self-Exclusion Register. Lets you block yourself from every licensed Australian betting and gambling site in one step.

Nothing Works

Answers Before You Write

Leaves you knowing who holds the licence and how to escalate anything unresolved.

trustCan I close my account whenever I want?+

Ask our team to shut it and the account is closed for good; nothing is reinstated automatically. If play has become a problem, request a permanent closure and a self-exclusion at the same time.

trustWhy should I check your licence before depositing?+

2up Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/451/2009, which puts your deposits under European consumer rules. That licence is what backs your bets, your withdrawals and any complaint you raise later.

trustWhy bother escalating if one adviser says no?+

Escalation puts your case in front of someone with wider authority, so a refusal is reviewed rather than repeated. Send the details to [email protected] and give the team a chance to put things right before you take it further.

trustWhat happens when I write in German, Finnish or Norwegian?+

Our team answers in English, German, Finnish and Norwegian, so you can write in whichever you prefer. Replies arrive in the same language, though verification and payment documents are handled in English.

trustDo I need to send my password to prove who I am?+

Never. Our staff identify you from your registered e-mail address and a few account details, and no genuine member of the team will ask for your password. Keep it to yourself whoever asks and whoever they claim to be.

trustWhere do I request a copy or deletion of my data?+

Write to [email protected] from your registered e-mail address and say whether you want a copy or deletion. Expect a reply inside thirty days once your identity is confirmed, though some records must be kept for licence reasons.

trustWhy does verification take up to thirty hours?+

Checks on proof of identity, proof of address and payment method confirmation usually clear within thirty hours. Queues lengthen when a document is blurred or the name does not match, so send clear photos and the wait is shorter.

Ready to Be Helped in One Go

Gather these five details first and the agent can act on the first reply.

Account e-mail address
Transaction reference or receipt
Screenshot of the error
Deposit or withdrawal amount in A$
Photo ID for verification checks

Checking the Company

2up Casino Ltd. Holds the Licence

Settles who runs the casino, where it sits and which licence covers your play.

Company

Legal name2up Casino Ltd.

Company numberC-42457 (Malta)

AddressSpinola Road, Birkirkara

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/451/2009

Written Contact

E-mail[email protected]